Bug Reports

[Decker]

Went to start Clan War and it just sat on downloading 0% and never moved, needless to say I didn't win...

EDIT: Exotic Event is doing the same NO chapters are available to play, what is going on GameLoft, whole games broken.

[GWD]

I can't get in the game at all today. It loads to 100% and just sits there loading. Left it for a half hour...still loading.

For variety, the loading sometimes crashes back to the desktop. Other times it tries to load and an in-game splash screen appears on top of the opening screen. Closing that screen makes no difference.

Hope GL extends the exotic event. This is no time to prevent access.

[GWD]

I can't get in the game at all today. It loads to 100% and just sits there loading. Left it for a half hour...still loading.

For variety, the loading sometimes crashes back to the desktop. Other times it tries to load and an in-game splash screen appears on top of the opening screen. Closing that screen makes no difference.

Hope GL extends the exotic event. This is no time to prevent access.

Discord is exploding with others having the same issue. One fix that seems to work is to minimize the game while it is trying to log in and stalled at 100%, wait 30 seconds, and then restore the game. It goes into "Reconnecting" mode and the game is opened. GL says that they are working on the problem.

[Decker]

I hope they're fixing it - they broke it!

[Decker]

Totally FUBAR'd today again - start game, claim daily reward, go to shop and try and buy something, reconnect. Every time the same, and you just have to wait for it to reconnect. What gives GameLoft!!!

[GWD]

This thread is probably a better place to put this statement from GL (rather than "Future Events").



Related to our latest update 63, we have important details to share with you:
Today, we are releasing a new version to resolve the issues we had during the last few days including the crashing, unstable connection issues.
The update for Steam will also be available with this version.
About the SpecOps, we put the limitation as an attempt to improve the game stability. This attempt was however an oversight and it introduced more problems and inconvenience than benefits to Snipers. Having listened to your inputs, we understand your frustration and decided to revert this change.
A compensation of 02 Tier-13 SquadMates will be offered to all of you - we will announce when we start the delivery.
The Survival Fury will be live shortly on mobile (iOS + Android).
For PvP's trophy, we are working to make it right, we suggest you to contact our Customer Care team via in-game menu or this link https://support.gameloft.com/contactus? ... verify=yes to submit as much details as you can, the CC team will help you out.

We know the situation has been tough during the last few days, but we always listen to your valuable feedbacks to improve the game.

[Decker]

It just gets better, not!

Why don't they simply test before release, it's not rocket science...

[Decker]

Can't claim todays daily reward, does any of this game still work?!?

[GWD]

Can't claim todays daily reward, does any of this game still work?!?

Same here. Had to restart twice to get the reward.
Along the same line (after a week of suffering Update 63):
1. Trophies from PVP still not restored to pre-update amount.
2. Have to sign in to Facebook each time the game is opened.
3. Randomly crashing to desktop frequently...especially when rewards are involved.
4. Some pop-up cause the game to freeze, requiring restarts.
5. A lot of PVP opponents have "Black Shields" while having earned many trophies.

[Decker]

Sounds about right, noticed the pop-ups you 'have to click them' to continue, the cross doesn't close the box.

[GWD]

Update: PVP trophies restored along with some baubles for restoration. Everybody that lost trophies should be getting them back soon. There is not much time left in the current season so GL better get busy.

The other issues persist.

[Decker]

Video playback down, again.